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> Home > Latest News > CL& P Credit Being Offered to Customers
CL& P Credit Being Offered to CustomersApplications Now Being Accepted for October Nor'easter Bill Credit
CL&P customers can apply at www.cl-p.com or call 888-566-9257
BERLIN, Conn. December 7, 2011 Connecticut Light & Power (CL&P) customers who were hit hardest by the October nor'easter can now apply for a credit that will be applied to their February 2012 CL&P bill.
Qualified customers - those who were still without power as of 12 p.m. on Saturday, November 5 - can now apply at www.cl-p.com or by calling 888-566-9257. All applications must be received by 5 p.m. on January 31, 2012. No release of legal claims will be necessary in order to receive compensation from the fund. Credits are expected to range between $100 and $200, depending on the number of eligible customers who apply.
The money is coming from a post-storm fund that was established by CL&P parent company, Northeast Utilities, of up to $30 million.
"The credit was not intended to be a reimbursement for losses during the storm, but rather a gesture of goodwill to the approximately last 25 percent of our customers to get power back those without power a week or more," said Sharon Eberman, director of Customer Experience Operations for CL&P and Yankee Gas. "We wanted to make sure that we would reach a large number of customers, but also that the credit would be a meaningful amount."
Using a guideline of customer usage of 700 kilowatt-hours per month along with the "average" monthly CL&P bill of about $123, it was determined that a credit of between $100 and $200 would be considered significant. In making this determination, Northeast Utilities had help from Ken Feinberg, the nationally renowned expert who has administered several high profile funds, including the 9/11 fund.
"We acknowledge that the credit system is not perfect, and that there will be people that are unhappy with the way in which we set the cut off and are administering the fund," added Eberman. "We hope that most of our customers will recognize the fund for what it is our sincere attempt to show that we care about our customers." For additional questions about the fund, please visit www.cl-p.com.
The Connecticut Light and Power Company (CL&P) has been part of everyday life in Connecticut for more than 100 years, providing safe and reliable electric service to homes, neighborhoods and businesses. With 1.2 million customers in 149 cities and towns, CL&P is improving the environments you live in, by offering programs in energy conservation, economic development and environmental stewardship. CL&P is a Northeast Utilities company (NYSE: NU). For more information, please visit www.cl-p.com , like us on Facebook at facebook.com/CTLightandPower and follow us on Twitter @CTLightandPower.
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